Refund policy

Refund & Return Policy

At The Memory Company, every item is made to order with care, which means all sales are final. We don’t accept returns, exchanges, or refunds.

If Something Isn’t Right

If your item arrives damaged, defective, or incorrect, please email the-memoryco@outlook.com within 7 days of delivery. Please include:

• Your order number

• A quick description of the issue

• Photos of the item and packaging

We'll take a look and work with you to make things right.