Shipping policy

Shipping & Order Processing

Production & Processing:

All custom magnets are handmade within 2-3 business days of your order.

For bulk or business orders, processing time may vary. These timelines will be clearly discussed and agreed upon with you at time of ordering.

Shipping & Delivery:

A tracking number will be provided as soon as your order ships. Delivery typically takes 3-7 business days but may vary depending on the carrier and your location. Once a package is shipped, delivery timelines are outside of our control.

Shipping costs are calculated at checkout based on carrier rates, package size, and destination.

Lost, Delayed, or Stolen Packages:

We are unable to replace or refund orders that are lost or stolen after delivery is confirmed. If a package is lost in transit (never marked delivered), please email the-memoryco@outlook.com within 7 days, and we will help file a claim with the carrier.

Incorrect Shipping Information:

Please contact us as soon as possible if you need to update your shipping address. Changes can only be made if your order has not yet shipped. 

We are not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to The Memory Company due to an incorrect address, we are happy to reship it. Additional shipping fees will apply.